Cancellation Policy.

We understand that plans change and we kindly ask that you provide us with enough notice to adapt accordingly.

Telehealth Consultations: We require a minimum of 24 hours’ notice for any cancellations or changes to your appointment.

Home Visits: Due to the additional planning and resources required for these visits, we ask for at least 48 hours’ notice if you wish to cancel or reschedule your home visit appointment.

When you book an appointment, we reserve this time specifically for you - including the consultation, planning, preparation and travel time. It is often not possible to fill these appointments on short notice.

To sustain our services, our cancellation fee is 100% of the cost of the scheduled appointment, including scheduled travel time if applicable. We want to emphasise that this is not a penalty, but a necessary measure to ensure the effective use of our resources and the wellbeing of our dedicated therapists.

To cancel or reschedule, you can:

• Call us on 1300 110 432 (please ensure you leave a voicemail if calling after hours)

• Email us at hello@coreclarity.com.au

If you're unable to reach us, please leave a voicemail or email us - even if it is after hours.

We understand that unforeseen circumstances may occur that are beyond your control, and we encourage you to communicate any such instances with us so that we can work towards a solution together.

Any changes to this cancellation policy will be updated on our website and reviewed regularly.

Thank you for understanding our Cancellation Policy.